Refund and Return Policy for Bagheeraa Store

Last Updated: September 14, 2025

At Bagheeraa Store (accessible at bagheeraastore.com), we strive to ensure you are completely satisfied with your purchase. Our Refund and Return Policy outlines the conditions under which you can return products and request refunds. By shopping with us, you agree to the terms of this policy.

1. Eligibility for Returns

We accept returns for products purchased from bagheeraastore.com under the following conditions:

• Timeframe: The return request must be initiated within 7 days from the date of delivery.
• Condition: The product must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact.
• Proof of Purchase: You must provide the order number or proof of purchase (e.g., invoice or email confirmation).
• Eligible Products: Most clothing items are eligible for return, except for:
  • Innerwear, lingerie, or other intimate apparel (for hygiene reasons).
  • Customized or personalized products.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer support team at support@bagheeraastore.com or call +91 6390008686 within 7 days of delivery to request a return. Provide your order number and reason for the return.
2. Return Authorization: We will review your request and provide a Return Authorization Number (RAN) if approved.
3. Pack the Item: Securely pack the product in its original packaging, including all tags and accessories. Include the invoice or a note with the RAN.
4. Ship the Item: Send the package to the following address:
   Bagheeraa Store
   Shop No. 30-31, U.G.F, Mirza Tower, Lovelane, Near Leela Cinema, Hazratganj, Lucknow, Uttar Pradesh, India
5. Return Shipping: Unless the product is defective or incorrectly shipped, the customer is responsible for return shipping costs. We recommend using a trackable courier service.
6. Inspection: Upon receiving the return, we will inspect the product to ensure it meets the eligibility criteria.

3. Refund Policy

Once your return is received and approved, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, UPI, or bank account).
• Refund Amount: The refund will cover the product cost, excluding any original shipping charges. Return shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Processing Time: Refunds will be processed within 7-10 business days after we receive and approve the returned item. The time for the refund to reflect in your account depends on your payment provider.
• Defective or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us immediately. We will provide a prepaid return shipping label and issue a full refund or replacement, as per your preference.

4. Exchange Policy

We currently do not offer direct exchanges. To exchange a product:

1. Return the original item following the return process above.
2. Place a new order for the desired item on our website.
3. The refund for the returned item will be processed as per the refund policy.

5. Non-Returnable Items

The following items are non-returnable:

• Innerwear, lingerie, or other intimate apparel (for hygiene reasons).
• Customized or personalized products.
• Products marked as “Final Sale” or “Non-Returnable.”
• Products that are used, worn, washed, or damaged by the customer.

6. Cancellations

• Before Shipment: You may cancel your order before it is shipped by contacting us at support@bagheeraastore.com or +91 6390008686. A full refund will be issued to the original payment method.
• After Shipment: Once the order is shipped, cancellations are not possible. You may initiate a return as per the return policy above.

7. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery at support@bagheeraastore.com or +91 6390008686 with photos of the product and packaging.
• We will arrange a free return and provide a replacement or full refund, including shipping costs, at no additional charge.

8. Contact Us

If you have any questions or need assistance with returns, refunds, or cancellations, please reach out to us:

Bagheeraa Store
Email: support@bagheeraastore.com
Address: Shop No. 30-31, U.G.F, Mirza Tower, Lovelane, Near Leela Cinema, Hazratganj, Lucknow, Uttar Pradesh, India
Phone: +91 6390008686

We will respond to your inquiries within 48 hours or as required by applicable consumer protection laws.

9. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. Please review this policy before making a purchase.

By shopping at Bagheeraa Store, you acknowledge that you have read and understood this Refund and Return Policy and agree to its terms.